Latest News

21.04.22 - Telephone System

We are aware there is an issue this morning.  This has been reported urgently to our system supplier.  Please bear with us whilst we get the problem resolved.  Thank you for your patience and understanding.

Patient Helpdesk - update and notice of service closure

 

The Patient Helpdesk will continue to be available until 31 March 2022 to support patients who are waiting to hear about their hospital or community appointments. Patients can contact the freephone helpdesk Monday to Friday, from 9am – 5pm on 0800 048 5800.  

From April 2022, patients are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.

NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).

Addenbrookes

  • 9am – 4pm, Monday to Friday
  • Email pals@addenbrookes.nhs.uk
  • Phone: 01223 216756

Peterborough City Hospital AND Stamford & Rutland Hospital

  • 9am -  4pm, Monday to Friday
  • Email: Nwangliaft.pals@nhs.net
  • Phone: 01733 673405

Hinchingbrooke Hospital 

  • 9am - 4.30pm, Monday to Friday
  • Email: Hch-tr.pals@nhs.net
  • Phone: 01480 428964

Royal Papworth Hospital

  • 8.30 – 4.30pm, Monday to Friday
  • Email: papworth.pals@nhs.net
  • Tel: 01223 638896 or 01223 638963

Queen Elizabeth Hospital

  • 9am - 5pm, Monday to Thursday and 9am - 4.30pm on Friday
  • E-mail: pals@qehkl.nhs.uk
  • Phone: 01553 613351 or 01553 613343

Patients are asked that they only call the GP practice if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Please be kind to our staff

Staff at our practice are working extremely hard and doing their best to make sure patients are safe.

Over the last 18 months, the practice has been supporting the pandemic response and ensuring our patients are able to get their COVID-19 vaccinations, at the same time as continuing to deliver primary care services.

This has made our GP practice very busy and our staff have been working incredibly hard to keep services open for patients.

We’re aware patients may have experienced longer wait times on the phone or for their appointment, but we have been working hard to ensure you receive the right treatment from the right person at the right time. 

We have increased the number of telephone and online appointments available, so our patients don’t always have to come to the practice. We also employ a range of highly trained staff, including doctors, nurses, pharmacists and healthcare assistants who are able to deal with a range of medical conditions, which will help patients get treated sooner.

Whether your appointment is over the telephone, via an online video consultation, or face-to-face, patients will always receive the same high quality standard of care from our practice team.

So please, if you contact our practice, be kind.

Thank you for your patience and support.

 
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